Marlborough Hotel is committed to safeguarding the privacy of all guests and website users. This Privacy Policy explains how your personal information is collected, used, stored and protected in accordance with UK GDPR regulations.
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1. INFORMATION WE COLLECT
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• Name, contact details and address
• Payment and reservation details
• Identification documents where required by law
• Booking history and guest preferences
• Email correspondence and enquiry information
• Vehicle registration number for parking purposes
• Website usage data including browser type and visit duration
• Names of individuals included in group bookings where necessary
• Age of children in the booking to meet specific needs such as providing a cot and to confirm any age related room restrictions that may apply
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2. HOW WE USE YOUR INFORMATION
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• To process and manage reservations
• To communicate booking confirmations or updates
• To provide customer service
• To comply with legal requirements
• For internal record keeping
• To improve our services
• For marketing communication where consent is given
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3. LAWFUL BASIS FOR PROCESSING DATA
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We process data under one or more of the following lawful bases:
• Performance of a contract
• Legal obligation
• Legitimate interest
• Consent provided by the guest
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4. DATA STORAGE AND SECURITY
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• Personal information is stored securely on protected systems.
• Access is limited to authorised personnel.
• We take reasonable measures to prevent loss, misuse or unauthorised access.
• Payment information is handled through secure payment processors.
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5. DATA SHARING
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We may share information only with:
• Essential hotel service providers such as reservation software
• Legal authorities when required
• Payment processors for secure transactions
• Emergency services when necessary
We do not sell personal data to third parties.
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6. DATA RETENTION
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Personal information is kept only for as long as required for the purpose collected or as required by law.
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7. YOUR RIGHTS UNDER GDPR
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Guests have the right to:
• Access their personal data
• Request correction of inaccurate information
• Request deletion where appropriate
• Request restriction of processing
• Withdraw consent for marketing
• Request data portability
Requests can be made directly to the hotel.
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8. COOKIES AND WEBSITE DATA
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• The website may use cookies for functionality and performance.
• Users may disable cookies in their browser settings, although this may affect certain features.
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9. CHILDREN’S PRIVACY
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• We do not knowingly collect personal data from children without parental consent.
• Any information relating to minors is handled with additional care.
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10. CHANGES TO THIS POLICY
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• Marlborough Hotel may update this Privacy Policy periodically.
• The most current version will always be available on our website.
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11. CONTACT INFORMATION
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If you have questions or wish to exercise your data rights:
Tel: 01603 628005 / Mob. +44 7776848585
Email: info@marlboroughhotel.co.uk
